Frequently asked questions

What is Settl.me?

How can I sign up on Settl.me

How can I contact settl.me customer care?

Where is Settl.me located?

What are your working hours?

What fees do you charge?

How do I get a debit card on settl.me?

Can I get a physical card on settl.me?

What can I use my settl.me card for?

Can I request more than 1 card in one wallet?

Do I need to pay to get a debit card on settl.me?

What is the Settl.me USSD code?

What actions can I perform with the USSD?

Why do you need to collect my information?

Why is my BVN collected and is it safe?

Is Settl.me secure?

How do I change my password?

What is OTP?

What is KYC and why is it needed?

What KYC will be collected from me while using Settl.me?

What are the transaction limits on Settl.me

How do I upgrade my account?

What is targeted savings?

How do I create a targeted savings wallet?

Can I create wallets other than my Primary wallet?

Can I request debit cards for my wallets?

What is your interest rate on savings?

What is the minimum period I can save for

Can I withdraw my savings before the withdrawal date?

Where does my money go after the expected withdrawal date?

What bills can I pay on settl.me?

How do I resolve a bill issue?

How do I fund my Primary wallet?

Can I send money to my friends on Settl.me?

Will I be charged for sending money?

How can I request money on Settl.me?

Will I be charged for withdrawing money to a bank account?

What is Settl.me agency banking?

How do I become a mobile agent on Settl.me?

How do I become a super-agent on settl.me?

Do I need to download another app to become an agent?

What are the fees and charges for transactions on settl.me agency?

How do I fund my wallet?

What can I do on the Settl.me agency app?

Can I use my settl.me NUBAN to accept payments from customers?

How do I get branded materials for my store?

How do I raise a chargeback for a transaction done on my settl.me card?

Is there any charge for raising a chargeback for my settl.me card?